Go to website
Articles related to our billing panel
How long do I have to pay my invoice until my server is terminated?
All of our billing system's suspensions and terminations run at 1AM GMT each day, and all times are based in GMT. When do we terminate/suspend servers? If your service is overdue (eg your due date was the 1st of January, and it is 1AM GMT on the 2nd January) the service will be suspended. See below for what this means. If your service is 5 days overdue (eg your due date was the 1st January, and it is 1AM GMT on the 6th January), the service will be terminated. See belo
What does "Pending" mean on my service?
What does "Pending" mean on my service?: "Pending" can mean various things on your order. If your order remains as "Pending" for over ten minutes, please consider the following: Your invoice for the order might not be paid. Check your invoices - if it is marked as "Unpaid" and you have paid, please open a billing ticket. If your invoice is marked as paid, it could take a few minutes for the server to set up. If it's been a few minutes and the invoice is paid, then our
PayPal Subscriptions: PayPal Subscriptions allow you to automatically pay for your service every month. You do not need to worry about paying the invoice in time anymore! Setting up PayPal Subscriptions When you next get an invoice for your service (14 days before expiry), open the invoice and click "PayPal Subscribe". When using "PayPal Subscribe" PayPal requires you to have either a credit card, debit card, or bank account associated with your account. !(https://storage
How to create a billing sub user
A billing sub user is a user with billing access to your account, unlike a panel sub user, you can choose to give this additional access to pay and view your invoices, top up credit, see product emails, modify and upgrade services and the ability to open billing tickets on your behalf if given the correct permissions to do so; they have full access to everything you do if required. Only create a billing sub user for users you trust, if all they need is server access, create a panel sub user
Add Credit to your Cyperhost Account
Account Credit is a prepaid balance added to your account. This credit can be used to pay for future invoices automatically or existing ones manually. Once logged in, proceed to the Add Funds section of the Website. Once on the add funds page, select your Payment Type and Credit Amount. Click the Add Funds button and finish the Checkout process. !(https://storage.crisp.chat/users/helpdesk/w
Upgrade/Downgrade your Product/Service
All Upgrades and Downgrades to any Product/Service will take effect immediately after a payment is received. Downgrades do not result in a refund. Once logged in, proceed to your Client Area to get started. Once in your Client Area, select the Service you wish to upgrade/downgrade. Select Upgrade/Downgrade Options on the very left of your screen. !(https://storage.crisp.chat/users/helpdesk/w